Informis is a healthcare application and services company serving commercial Medicare, Medicaid and Exchange plans, as well as the State of Illinois.
Through the development of innovative member-centric, cloud based applications combined with call center and best practices expertise, Informis consistently produces higher enrollment and retention rates at significantly lower costs.
The Informis mission is to increase the enrollment and retention of Medicare, Medicaid and Exchange members at the lowest possible cost.
Informis Health Solutions, formerly the Commercial Health Division of the company that serves 1-800-MEDICARE, was created to address the rapidly changing healthcare marketplace.
During the initial 2005 PDP rollout, newly trained “AEP” Customer Service Representatives (CSRs) struggled to navigate overly complex technologies which impacted their ability to close on leads.
Informis created a purpose-built, web-based application to intelligently guide and simplify the CSRs interaction with the prospect. The result: up to three times the industry average lead to sale closure percentages for MAPD sales.
Informis had the foresight to invest millions in its member-centric solutions that are critical in today’s healthcare marketplace. This strategic vision enabled the Company to fully implement the ACA “Get Covered Illinois” program in one month. Informis applications and resources performed flawlessly during the ACA Exchange enrollment period, handling up to 35,000 calls per day.