What percent of your members could you contact today and at what cost?
Retention begins with contact. On average, plans attempt to contact their members four times per year.
|Number of interactions per member per year||4|
|Percent of membership actually reached||70%|
|Total number of live contacts with the member||280,000|
|Average cost per connect with the member||$15.00|
|Annual cost of member connection||$4,200,000|
|Annual savings of eliminating just one connect per year:||$1,050,000|
In a typical siloed environment companies must manage multiple vendors, systems, and channels. Are you in a position to eliminate just one member connection per year?